Last Updated: May 15, 2024
At VectorBalance, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our styling services.
Please read this Privacy Policy carefully. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy. If you do not agree with our policies, please do not use our website or services.
Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third parties.
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, postal address, phone number
- Account Information: Username, password, account preferences
- Profile Information: Body measurements, clothing sizes, style preferences, photos you share with us
- Payment Information: Credit card details, billing address, payment history
- Communication Information: Messages you send us, survey responses, feedback
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and your interaction with our website, including:
- Device Information: IP address, browser type, operating system, device type
- Usage Information: Pages visited, time spent on pages, links clicked, interactions with the site
- Location Information: General location data based on your IP address
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To deliver the styling services you request, personalize your experience, and maintain your account
- Communications: To respond to your inquiries, send appointment reminders, provide customer support, and send service-related communications
- Marketing: To send you promotional emails about new services, special offers, or other information we think you may find interesting (you can opt-out at any time)
- Improving Services: To understand how users interact with our website, identify areas for improvement, and develop new features
- Analytics: To analyze usage patterns and trends, conduct research, and compile statistics about our user base
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf (e.g., payment processing, data analysis, email delivery)
- Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, where your information may be transferred as a business asset
- Legal Requirements: When required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others
- With Your Consent: With your explicit consent or at your direction
We do not sell your personal information to third parties for their marketing purposes.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you
- Correction: You can request that we correct inaccurate or incomplete information
- Deletion: You can request that we delete your personal information in certain circumstances
- Objection: You can object to our processing of your personal information
- Restriction: You can request that we restrict the processing of your personal information
- Data Portability: You can request a copy of your personal information in a structured, machine-readable format
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Marketing Communications
You can opt-out of receiving marketing communications from us at any time by:
- Clicking the "unsubscribe" link in any marketing email we send
- Contacting us using the information provided in the "Contact Us" section
Please note that even if you opt-out of marketing communications, you may still receive service-related communications.
Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
- Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website. This helps us improve the way our website works.
- Functionality Cookies: Enable the website to provide enhanced functionality and personalization, such as remembering your preferences.
- Targeting Cookies: Record your visit to our website, the pages you visited, and the links you followed. We use this information to make our website and advertising more relevant to your interests.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. However, if you disable certain cookies, you may not be able to use all the features of our website.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
VectorBalance
64 Thompson Extension
New Amberfort, SA16 0HY
United Kingdom
Email: [email protected]
Phone: +44 080 115 7899
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.